Review Response Takes Hours and Lacks Personalization
Restaurant managers spend 5-10 hours weekly responding to Google, Yelp, and TripAdvisor reviews. Generic "Thanks for your feedback!" responses do not address specific issues. Negative reviews go unanswered for days, damaging reputation. Managers lack time to analyze review trends and fix recurring problems.
Personal Responses in Seconds, Insights Automatically
AI review management that monitors Yelp, Google, TripAdvisor, generates personalized responses mentioning specific details from each review, maintains brand voice and tone, identifies recurring complaints for operational fixes, and posts responses with manager approval--reducing 8 hours to 30 minutes weekly.
Monitors all review platforms: Yelp, Google, TripAdvisor, Facebook
Generates personalized responses addressing specific feedback
Maintains restaurant brand voice (casual, upscale, family-friendly)
Suggests service recovery for negative reviews (comp appetizer, manager call)
Identifies trends: "noise level" mentioned in 12 reviews this month
Manager approves/edits before posting or auto-posts for 4-5 star reviews
From Review to Response
Monitor Reviews
System checks Yelp, Google, TripAdvisor hourly. Alerts manager to new reviews via SMS/email.
Generate Response
AI writes personalized response addressing specifics: "Glad you loved the brussels sprouts, Sarah!"
Manager Approval
Manager reviews response in dashboard, edits if needed, approves for posting. Or auto-post 4-5 stars.
Trend Analysis
Dashboard shows recurring themes: slow service, loud music, cold food. Suggests operational fixes.
Key Features
Brand Voice Training
AI learns from your past responses. Maintains consistent tone across all platforms and reviewers.
Specific Detail Mention
References dishes, staff names, occasions from review. "Happy we made your anniversary special, John!"
Service Recovery Logic
For negative reviews, suggests compensation: "Please call me at XXX to make this right." Escalation protocol.
Sentiment Trends
Tracks sentiment over time. "Overall rating improved 0.3 stars after kitchen refresh last month."
Review Management Stack
Who Benefits?
Multi-Location Restaurants
Manage reviews across 10+ locations from one dashboard. Ensure consistent brand voice everywhere.
Busy Independent Restaurants
Respond to every review without hiring social media staff. Improve online reputation efficiently.
Hotel Restaurants
Monitor TripAdvisor and Google reviews. Coordinate with hotel GM on service recovery for guests.