Customer Service Costs Scale With Growth
E-commerce stores spend $50K-200K annually on customer service staff answering repetitive questions: "Where is my order?", "How do I return?", "What is the warranty?" Response times are 12-24 hours. Scaling support requires hiring more agents. Weekend and evening coverage is expensive.
24/7 Customer Service That Scales for Free
AI customer service agent trained on order system, return policy, and product catalog. Handles order status, processes returns, answers product questions, escalates complex issues, and operates 24/7--resolving 70% of inquiries without human intervention.
Integrates with: Shopify, WooCommerce, order tracking, returns portal
Answers: order status, shipping time, return policy, product specs
Processes: return requests, cancellations, address changes
Escalates to human: refund disputes, product defects, complex issues
Multi-channel: website chat, email, SMS, Instagram DMs
Learns from interactions: improves answers based on feedback
From Customer Question to Resolution
Customer Inquiry
Customer asks "Where is order #12345?" via website chat or email.
AI Lookup
Agent queries Shopify API, retrieves tracking number and delivery estimate.
Automated Response
Replies: "Your order shipped yesterday via USPS. Tracking: XXXX. Expected delivery: 3 days."
Escalation if Needed
If customer unsatisfied or issue complex, escalates to human agent with conversation context.
Key Features
Order Intelligence
Looks up orders by email, phone, name. Handles: "I ordered a blue shirt last week" without order number.
Return Automation
Generates return labels, creates RMA, emails instructions. Handles returns end-to-end without human.
Product Recommendations
Answers sizing questions, suggests alternatives if product out of stock, cross-sells complementary items.
Sentiment Detection
Identifies frustrated customers and escalates immediately. Prevents bad reviews from poor bot interactions.
Customer Service Agent Stack
Who Benefits?
Growing E-Commerce
Handle 10x order volume without hiring support staff. Maintain <1 hour response times 24/7.
International Stores
Provide support in 50+ languages. No need for multilingual support team.
Seasonal Businesses
Handle Black Friday surge without temp hiring. AI scales infinitely with demand.